Support
Answers to common questions. Can't find yours? Write to us.
Email {{SUPPORT_EMAIL}}. Please include your iPhone model, iOS version and PillPaw version and account ID (Settings > About). We usually reply within 2 business days.
How do I invite my family or a pet sitter?
Open the Household tab and tap Invite. Share the link, show the QR code, or read out the 6-character code. The other person installs PillPaw and taps "I was invited". No sign-up is needed. Codes expire after 24 hours or 7 days, as you choose.
Someone tapped "Given" and PillPaw said the dose was already logged. What does that mean?
Another household member already logged that dose. PillPaw shows who and when so the medication isn't given twice by mistake. If you think your pet may have received an extra dose, contact your veterinarian right away. PillPaw cannot give medical advice.
Why didn't I get a reminder?
Check that notifications for PillPaw are on in iOS Settings, that Time Sensitive notifications are allowed, and that a Focus mode is not silencing PillPaw. Open the app once after restarting your iPhone. Reminders can still be delayed by the system, so please don't rely on PillPaw as your only safeguard.
Does it work offline?
Yes. You can log doses and care tasks without a connection. Changes sync to your household the next time you are online.
How do I move my data to a new iPhone?
If you are in a household, just join it again on the new iPhone with an invite from another member (or from your old iPhone). Otherwise use Settings > Your data > Export or import > Full backup (JSON) and import it on the new iPhone.
What does PillPaw Pro include, and how do I cancel?
Pro adds vet-ready PDF reports and households of up to 12 people. One purchase covers your whole household. Subscriptions are managed by Apple: open iOS Settings > [your name] > Subscriptions to cancel. Cancel at least 24 hours before renewal to avoid being charged for the next period.
How do I restore a purchase or ask for a refund?
Open Household > PillPaw Pro > See what Pro adds and tap Restore purchases. Refunds are handled by Apple at reportaproblem.apple.com.
How do I delete my data?
Settings > Your data > Delete my account removes your data from our server. Settings > Your data > Delete all data on this phone removes local data. Details are in our Privacy Policy.
Which pets are supported?
All of them: dogs, cats, rabbits, birds, reptiles, small mammals, ferrets, fish and more, with no limit on the number of pets.
PillPaw is a care log and reminder tool. It does not provide veterinary diagnosis, treatment or dosing advice. Always follow your veterinarian's instructions. If you suspect an overdose or your pet seems unwell, contact your veterinarian or an animal poison control service immediately.